We’re proud to provide the latest statistics and data about our performance as a Trust, and as individual hospitals.
NHS Friends and Family Test
NHS Friends and Family Test – September 2013 update
The Trust has had the most successful month yet in terms of numbers of patients who have responded to say whether they would recommend the service they have received to their friends or family.
This follows the introduction of a quick and easy text-back service in all Accident & Emergency Departments (A&E). Anyone now who attends either Heartlands Hospital, Good Hope Hospital or Solihull Hospital A&E Departments for treatment will now receive a text after their visit asking them to ‘rate’ their experience. This text-back service is now also being introduced into all ward areas later this summer and a trial is also due to commence in maternity so patients can give feedback by texts here too.
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