Caring – Treating everyone with compassion & respect
We are welcoming, polite and compassionate, showing empathy and understanding
We take time to listen and to find out what matters
We are responsive to the needs of others, involving and helping people make choices
We treat everyone fairly, with dignity and respect
We prioritise the care of our patients, even when under intense pressures
Honest – Truthful and open with all
We are transparent and trustworthy in all we do
We actively share information in a timely way
We take ownership of our own mistakes and learn from them
We speak out when things aren’t right and support others to do the same
Supportive – Working together to get things done
We help, support and challenge each other, listening and sharing ideas
We say thank you. We give praise and recognition
We work across teams to achieve common goals
We all play our part, take pride in our work and strive for excellence
We value and appreciate the role of others, regardless of profession or grade
Accountable – Taking personal and collective responsibility for doing our best
We do what we say we will, and constructively hold each other to account when we don’t
We work to agreed practices and procedures
We make timely decisions, and plan effectively to meet changing needs
We take ownership of our own skills development
