Visiting Times
Please phone the ward if you want to visit to clarify the visiting times and number of visitors allowed, also please note that there is an age restriction on some wards.
| Ward |
Department |
Visiting Times |
| Aspen Ward |
Gynaecology |
2pm - 4pm & 6pm - 7pm |
| Beech Ward |
Trauma & Orthopaedic |
2pm - 4pm & 7:30pm - 8:30pm |
| Cedar Ward |
Gynaecology |
3pm - 5pm & 7pm - 8pm |
| Eden Suite |
Bereavement Maternity |
Open Visiting |
| ITU |
Intensive Care Unit |
11am - 12.30 pm & 4pm - 7pm & 8pm - 8.30pm |
| Maple Ward |
Maternity |
3pm - 5pm & 7pm - 8pm |
| Rowan Ward *Closed* |
Trauma & Orthopaedic |
2pm - 4pm & 7:30pm - 8:30pm |
| Ward 1 |
Gynaecology |
2pm - 3pm & 7pm - 8pm |
| Ward 2 |
Acute Medicine Elderly |
2pm - 4pm & 6pm - 8pm |
| Ward 3 |
Medical/Renal |
2pm - 3pm & 6pm - 7pm |
| Ward 4 |
Thoracic & Vascular Surgery |
3:30pm - 4:30pm & 7pm - 8pm |
| Ward 5 |
ENT/Short Stay |
2pm - 3pm & 6pm - 7pm |
| Ward 6 |
Cardiology |
3.30pm - 4.30pm & 7:30pm - 8:30pm No children under 12. 2 Visitors per patient |
| Ward 7 |
Acute Medicine |
3:30pm - 4:30pm & 7:30pm - 8.30pm |
| Ward 7 HDU |
High Dependency Unit |
12midday - 3pm & 5pm - 8.30pm |
| Ward 8 |
Medical |
Open Visiting. Protected Mealtimes 12pm - 1pm & 5pm-6pm |
| Ward 9 |
Medicine |
2.30pm - 3.30pm & 7:30pm - 8:30pm |
| Ward 10 |
Urology/Medical |
3.30pm - 4.30pm & 7:30pm - 8:30pm |
| Ward 11 |
Surgical Assesment Unit (SAU) |
2pm - 3pm & 6pm - 8pm |
| Ward 12 |
Surgery/Gastro |
3.30pm - 4.30pm & 7.30pm-8.30pm |
| Ward 14 |
Paediatric Assesment Unit |
3pm - 4pm & 6pm - 7pm Parents Anytime |
| Ward 15 |
Paediatric Unit |
3pm - 4pm & 6pm - 7pm Parents Anytime |
| Ward 16 |
Paediatric Unit |
3pm - 4pm & 6pm - 7pm Parents Anytime |
| Ward 19 |
Haematology/Oncology |
1pm - 4pm & 6pm - 8pm Protected meal times 12:30pm - 1:15pm |
| Ward 20 AMU |
Acute Medical |
2:30pm - 4:30pm & 6pm - 8pm |
| Ward 21 ECAU |
Elderly Medicine / Orthopaedic Rehabilitation |
2pm - 4pm & 6pm - 7pm |
| Ward 22 |
Elderly Med Ortho Rehab |
2pm - 4pm & 6pm - 7pm |
| Ward 23 |
Elderly Medicine |
2pm - 4pm & 6pm - 7pm |
| Ward 24 |
Chest Medical |
3:30pm - 4:30pm & 7:30pm - 8:30pm |
| Ward 26 |
Cystic Fibrosis |
10am - 9pm |
| Ward 27 |
Infectious Diseases |
2pm - 3pm & 6:30pm - 7:30pm |
| Ward 28 |
Infectious Diseases |
2pm - 4pm & 7:30pm - 8:30pm |
| Ward 29 |
Community Assessment Unit Elderly Medicine |
9am-11am and 1pm-4.30pm & 6pm-7.30pm Protected Mealtime 11am - 1pm |
| Ward 30 |
Elderly Medicine |
2pm - 4pm & 7pm - 8pm |
Direct Dial Numbers
When contacting a particular ward or department, you should always use the direct dial numbers listed on this page. When dialling from outside Birmingham please dial 0121 + the relevant number listed below.
Main Switchboard number: 0121 424 2000
| Department |
Contact |
Phone Number |
| ACCIDENT & EMERGENCY |
Reception |
424 3263 |
| ANTE NATAL CLINIC |
Nurse Station |
424 0730 |
| |
Day Assessment |
424 3729 |
| CARDIOLOGY |
Reception & Enquiries |
424 3736 |
| CHILD DEVELOPMENT CENTRE |
Reception |
424 3688 |
| CHILDREN'S OUTPATIENTS |
Reception |
424 1695 / 424 3695 |
| CONTINUING CARE TEAM |
Enquiries |
424 1872 |
| |
Lung Cancer Nurse |
424 1433 |
| DIABETES CENTRE |
Diabetes Specialist Nurses |
424 2176 / 424 1174 |
| |
Reception |
424 0234 |
| DIETETIC DEPARTMENT |
|
424 2673 |
| EAR, NOSE & THROAT |
ENT Outpatient Clinic |
424 1555 |
| ENDOSCOPY |
Enquiries |
424 3427 |
| HEARING CENTRE |
Reception |
424 0888 |
| INFECTION CONTROL OUTPATIENTS |
Clinic Reception |
424 3359 |
| MATERNITY |
Reception / Appointments |
424 2682 |
| MEDICAL ILLUSTRATION |
Reception / Enquiries |
424 3435 |
| NEO NATAL UNIT |
Nurse Station |
424 3508 / 424 3520 |
| OCCUPATIONAL THERAPY |
Reception |
424 1493 |
| ONCOLOGY |
Oncology Services |
424 1164 |
| |
Breast Care Nurse |
424 2166 |
| OPHTHAMOLOGY |
Outpatient Reception |
424 3535 |
| |
Appointments |
424 0545 |
| ORTHOPAEDIC / FRACTURE CLINIC |
Reception |
424 0272 / 424 0275 |
| OUTPATIENTS DEPARTMENT |
Appointments |
424 1234 |
| CLINICAL BIOCHEMISTRY |
General Enquiries |
424 3198 |
| |
Lipid Clinic Appointments |
424 0590 |
| CYTOPATHOLOGY |
Cytology Requests / Enquiries |
424 3192 |
| PHARMACY |
Reception / Enquiries |
424 2470 |
| |
Medicines Information |
424 5508 |
| PHYSIOTHERAPY |
Reception |
424 0493 |
| RADIOLOGY |
Reception |
424 2288 |
| |
X-Ray Appointments |
424 3290 |
| SEXUAL MEDICINE |
Appointments |
424 3300 |
| SPEECH & LANGUAGE THERAPY |
Enquiries |
424 0432 |
| Ward |
Phone Number |
| ASPEN WARD |
424 3500 / 424 0711 |
| BEECH WARD |
424 3502 / 424 3503 |
| CEDAR WARD |
424 3505 / 424 3506 |
| DAY SURGERY UNIT |
424 0312 |
| DELIVERY SUITE |
424 3514 / 424 2710 |
| MAPLE WARD |
424 3517 / 424 3519 |
| PRINCESS MARGARET WARD (WARD 36) |
424 0236 / 424 2236 |
| NEO NATAL UNIT |
424 3508 / 424 3520 / HDU 424 3522 |
| ROWAN WARD |
424 3540 / 424 3541 |
| WARD 1 (Diabetes) |
424 0201 / 424 1575 |
| WARD 2 (Trauma & Orthopaedics) |
424 0202 / 424 2202 |
| WARD 3 (Renal) |
424 0203 / 424 2203 |
| WARD 3M (Medical) |
424 3303 |
| WARD 4 (Thoracic Surgery) |
424 0204 |
| WARD 5 (Short Stay) |
424 2300 |
| WARD 6 (Cardiology) |
424 2206 / 424 0206 |
| WARD 7 (General / Vascular Surgery) |
424 2207 / 424 0207 |
| WARD 8 (Trauma & Orthopaedic) |
424 2208 / 424 0208 |
| WARD 9 (Surgery / Gastro) |
424 2209 / 424 0209 |
| WARD 10 (Respiratory) |
424 2210 / 424 0210 |
| WARD 11 (Vascular Surgery) |
424 2211 / 424 0211 |
| WARD 11E (ENT) |
424 2763 |
| WARD 12 (Surgery / Gastro) |
424 2212 / 424 0212 |
| WARD 14 (Paediatric) |
424 2214 / 424 0214 |
| WARD 15 (Paediatric) |
424 2215 / 424 0215 |
| WARD 16 (Paediatric) |
424 2216 / 424 0216 |
| WARD 19 (Haematology / Oncology) |
424 0219 / 424 2219 |
| WARD 20 (Emergency Medical) |
424 0220 / 424 2220 |
| WARD 21 (Elderly) |
424 0221 / 424 2221 |
| WARD 22 (Elderly) |
424 0222 / 424 2222 |
| WARD 23 (Elderly) |
424 0223 / 424 2223 |
| WARD 24 (Chest Medicine) |
424 0224 / 424 2224 |
| WARD 26 (Cystic Fibrosis) |
424 0226 / 424 2226 |
| WARD 27 (Infectious Diseases) |
424 0227 / 424 2227 |
| WARD 28 (Infectious Diseases) |
424 0228 / 424 2228 |
| WARD 29 (Elderly) |
424 0229 / 424 2229 |
| WARD 30 (Elderly) |
424 0230 / 424 2230 |
| WARD 32 (Rehab) |
424 0232 / 424 2232 |
| WARD 36 (Haematology) |
424 0236 |
| WARD 37 (Clinical Oncology Unit) |
424 0237 / 424 3480 |
| ELDERLY DAY HOSPITAL |
424 3786 |
Facilities
Cafes and Restaurants
Our WRVS coffee bar in the main Outpatients entrance area offers a range of hot and cold drinks, snacks, newspapers and magazines. It is open every day until 4pm.
In the main hospital entrance, we have Café One Restaurant, serving a wide range of hot meals, salads, sandwiches, soup and snacks. Our Costa Coffee Bar also has hot drinks, smoothies, sandwiches and cakes.
All our restaurants and cafes offer vegetarian, Halal and Afro-Caribbean food.
Shops
In the main entrance there is also a cash point, WRVS Superstore, Boots, Julian Graves health food, and a mobility shop.
Other Services and Facilities
All sites have telephones which can be used by the public, as well as a freephone to local taxi services.
Wheelchairs and portering assistance are available. Please ask at any of the reception desks or approach one of the nursing staff.
Toilet facilities for people with disabilities are available in Outpatients and in the Main Entrance. Baby changing facilities are also available. Should you wish to feed your baby whilst visiting the department, a private room can be made available to you on request.
History
There has been a hospital on the Birmingham Heartlands site since June 29th 1895, when the first patient was admitted suffering from smallpox. 1978 saw the world's last smallpox case admitted to the hospital. The original hospital was established to provide treatment in isolation for those suffering from Tuberculosis and Diphtheria.
Since that time the hospital has grown into one of the largest in the country with the site changing beyond recognition. Over recent years the Trust has recognised the need to invest if it is to provide the best in patient care. This investment has included ambitious development programmes:
2005 - New Main Entrance completed at Heartlands Hospital
2002 - New Medical Unit and The West Midlands Adult Cystic Fibrosis Unit opened at a cost of £10 million
2002 - £1 Million Pathology Laboratories opened
2001 - The Fracture Clinic moved to a new building alongside Accident & Emergency, with a new helipad for emergency helicopters
2000 - £6.5 million Elderly Care and Infectious Diseases Unit opened Hospital
1999 - The completion of three new Children's Wards developed at a cost of £3 million
1998 - The development of new Day Surgery and Women's units in both Heartlands and Solihull hospitals
1997 - The new £1.3 million MRI Scanner, Renal Dialysis Unit and new Ophthalmology department opened
1996 - Heartlands and Solihull Hospitals merged
1995 - The £1.5 million Heartlands Education Centre opened
1994 - A new Accident & Emergency Unit was opened at Heartlands Hospital which treats 80,000 people every year and is the busiest in Birmingham. The completion of the £850,000 Glaxo Renal Unit at Heartlands, which is one of the NHS's flagship renal units
1992 - The Princess of Wales Maternity Unit opened, which has one of Birmingham's major neo-natal units. The neo-natal unit has seven intensive care beds, three high dependency and twelve special care cots